A clear process when something is not right.
Read the eligibility and contact requirements below before starting a return or exchange.
14-day request period
Contact us within 14 days of receiving your order. Items must be unused, in their original condition and in the original packaging.
Damaged or incorrect items
Contact us within 3 days of delivery and include clear photos plus your order number so we can review the issue quickly.
Original payment method
Approved refunds are returned to the original payment method. Your bank or payment provider may need 3–5 business days to display the funds.
BEFORE YOU ORDER
Check your model carefully.
Phone generations and Pro, Pro Max, Plus, Fold and Flip versions use different dimensions. Select the exact model shown in your device settings.
- 1–3 business days processing
- 8–17 business days estimated delivery
- Return shipping may be customer-paid
- Original shipping charges are non-refundable
Start a return request
Email admin@luxephonescase.com with your order number, reason and relevant photos.