Payment, Return & Exchange Information – Luxe Phones Case

At Luxe Phones Case, we want your shopping experience to be smooth, secure, and stress-free. Please read the information below regarding payments, deliveries, returns, and exchanges.

1. Payment Methods

You can pay for your order using:

  • Credit/Debit Card
  • PayPal

How it works:

  1. At checkout, click the “Place Order” button.
  2. You will be directed to the payment page. Click “Pay Now”.
  3. Enter your order number and the amount due.
  4. Select your preferred payment method (Credit Card or PayPal).

Orders will only be shipped after payment is successfully received.

2. Order Processing & Delivery

  • Orders are processed within 1–3 business days.
  • After shipment, a tracking number will be sent to your registered email.

Estimated Delivery Times:

  • USA: 10–12 business days
  • Europe, UK, Australia, New Zealand, Canada, Asia: 15–20 business days

Delivery time is counted from the day you receive the tracking number. Weekends and public holidays are not counted as business days.

3. Returns & Exchanges

Eligibility:

  • Returns or exchanges are accepted within 14 days of receiving your order.
  • Items must be in new, unused condition and in the original packaging.

Non-Refundable / Non-Returnable Items:

  • Items damaged or altered by the customer
  • Items missing parts not caused by our error
  • Wrongly ordered items or incorrect sizes (customers are responsible for checking before purchase)
  • Reasons such as “Changed my mind,” “Don’t like it,” or “No longer needed”

Return Shipping:

  • Customers are responsible for return shipping costs unless the item was sent incorrectly or damaged.
  • Shipping costs are non-refundable.

Damaged or Incorrect Items:

  • If you receive a defective, damaged, or incorrect item, contact us within 3 days of receipt at admin@luxephonescase.com.
  • Include a detailed photo of the issue for a quick resolution.

4. Refunds

  • Refunds are issued to the original payment method.
  • Once processed, funds typically appear within 3–5 business days.
  • A confirmation email will be sent to your registered email.

5. International Orders & Address Policy

  • Orders are shipped to the country of purchase for security reasons.
  • Shipping to a different country can be arranged by contacting us directly at admin@luxephonescase.com.

6. Product Questions

  • Do products look exactly like the pictures?
    Most items match or exceed the quality shown in images. If desired, you can request a real-life photo before shipping.
  • Out-of-stock items:
    We strive to maintain stock, but if an item is unavailable, contact us for updates on restocking.

7. Contact Us

For any payment, return, or exchange inquiries, reach out to us at:
📧 admin@luxephonescase.com

We are committed to providing prompt and helpful support for all your orders.